What's included |
6 months supportfrom purchase |
All items |
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Updates to ensure the item works as described and is protected against major security concerns |
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Discretionary version updates |
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Availability of the author of the item to provide item support |
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Technical questions about the item's built-in features, functionality and third party plugins |
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Assistance with reported bugs and issues |
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Help with included third party assets (e.g. image sliders, contact forms) |
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Item Customization |
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Installation of the Item |
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Hosting, Server environment, or Software |
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Help from authors of included Third party assets |
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Tech-Support : We are available to provide support through our support ticketing system. Please click on the link below to access our support ticketing system:
Go to Support Ticketing SystemPre-Sales : We provide pre-sales and sales support through email. You can reach out to us at support@themetags.com for any inquiries or assistance regarding pre-sales or sales-related matters.
Item Customization : Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services.
Installation of the Item : Buyers have varying levels of experience with different software platforms and technologies and getting your item up and running can depend on many variables that are specific to your circumstances. You’ll need to have a working knowledge of the software platforms and technologies for which items are created, so item support does not include help to install the item on your server or on a CMS. If you’re just starting out or skilling up, try a course or tutorial on Envato Tuts+. If you’re after installation services, you can ask the authors if they privately offer paid installation services.
Hosting, Server environment, or Software : Authors are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use the item. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.
Help from authors of included Third party assets : If a supported item includes a third party asset (e.g. a plugin or slider), the author of the third party asset is not required to provide support for that asset to buyers of the supported item. Direct your questions about third party assets to the author of the item you purchased.
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